Privacy Policy

This Privacy Policy explains how Summit Premier Limo collects, uses, shares and protects information when you visit our website, request a quote, make or manage a reservation, use the passenger app or communicate with us.

This policy applies to information handled by Summit Premier Limo. Reservation platforms, payment processors, mapping services, Apple, Google and other third-party services may maintain separate privacy policies for information they process directly.

Depending on how you interact with us, we may collect:

• Contact information: name, telephone number, email address and billing address.
• Reservation information: pickup, stop and destination addresses; travel dates and times; airline and flight details; passenger count; vehicle selection; luggage information and special requests.
• Account information: passenger profile, saved passengers, reservation history and account preferences.
• Transaction information: quoted amount, payment status, receipts, refunds and related transaction records.
• Communications: emails, telephone inquiries, quote requests, customer-service messages and feedback.
• Website and device information: IP address, browser type, device type, pages viewed and cookie or analytics information, subject to available choices.

We collect information you provide directly and limited technical information generated when you use our website or online services.

We use personal information to provide quotes; create, confirm and manage reservations; arrange and dispatch transportation; communicate confirmations and trip updates; process payments and receipts; maintain passenger accounts; respond to questions; prevent fraud; support safety and security; meet legal, accounting, insurance and recordkeeping obligations; and improve our services.

We may send service-related messages about a reservation or account. Promotional messages are sent only when permitted, and recipients can unsubscribe from marketing emails.

Summit Premier Limo does not collect or track passengers’ continuous real-time device locations and does not have access to a passenger’s ongoing phone location. We receive the pickup, stop and destination information that a customer provides for transportation.

If a passenger chooses a device feature that suggests a current pickup address, the mobile application, device or mapping provider may process location information to provide that feature. Summit Premier Limo receives the address submitted with the reservation, not continuous passenger-location data.

After a chauffeur is dispatched, the passenger app may allow the customer to view the assigned vehicle’s approximate or real-time location. This displays the vehicle location to the passenger and does not give Summit Premier Limo access to the passenger’s device location.

Payments may be processed through third-party payment providers. Those providers handle payment information according to their own security and privacy practices. Summit Premier Limo may receive transaction details needed to confirm payment, maintain records, issue receipts, process refunds and resolve payment questions.

Customers should not send complete payment-card information through ordinary email or other unsecured messages.

We may share information only as reasonably necessary to provide or support transportation services with:

• Assigned chauffeurs and authorized dispatch personnel.
• Reservation, passenger-app and dispatch providers.
• Payment processors and financial-service providers.
• Website hosting, email, communications, analytics and security providers.
• Accountants, insurers, attorneys and other professional advisers.
• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety or property.
• A successor organization in connection with a lawful merger, sale or transfer of the business.

We do not sell passenger reservation information or customer lists for money.

Our website may use essential cookies needed for operation, preferences and security. It may also use analytics technologies that help us understand website performance and how visitors use the site.

Where available, visitors can manage optional cookie choices through the Cookie Preferences control in the website footer. Browser settings may also allow users to block or remove cookies, although doing so can affect website functionality.

We retain information for as long as reasonably necessary to provide services, maintain reservation and transaction records, support customer accounts, resolve disputes, prevent fraud and meet legal, accounting, insurance and operational requirements. Retention periods vary according to the type of information and the reason it is held.

Information that is no longer reasonably needed is deleted, de-identified or securely disposed of when practical and consistent with applicable requirements.

We use reasonable administrative, technical and organizational measures designed to protect personal information. Access is limited to people and service providers who need the information for legitimate business purposes.

No website, application, electronic transmission or storage system can be guaranteed to be completely secure. Customers should protect account credentials and notify us if they believe an account or communication has been compromised.

Customers can update available passenger-account information, manage optional cookies, disable device permissions through their phone settings and unsubscribe from promotional emails.

Depending on applicable law, you may have the right to request access to, correction of, deletion of or a copy of certain personal information, and to object to certain uses. To submit a request, email info@summitpremierlimo.com with the subject “Privacy Request,” or call 908-830-LIMO (5466). We may need to verify your identity before completing a request.

Some information may be retained when reasonably necessary for legal, accounting, insurance, fraud-prevention, safety or dispute-resolution purposes. If a request is denied and applicable law provides an appeal right, you may email the same address with the subject “Privacy Appeal.”

Our website, passenger app and transportation-booking services are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through these services. A parent, guardian or authorized adult may provide information needed to arrange transportation for a minor.

Our website and passenger services may link to or work with third-party services, including app stores, reservation platforms, payment providers, mapping services and social-media sites. Their information practices are governed by their own policies, and Summit Premier Limo is not responsible for the content or privacy practices of independent third parties.

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations or business practices. The current version will show its last-updated date. When required, we will provide additional notice of a material change.

For privacy questions or requests, contact Summit Premier Limo at info@summitpremierlimo.com or 908-830-LIMO (5466).